Privacy Policy
Radviser (“we” or “us”) is committed to protecting and respecting your privacy. This policy (together with our Cookie Policy) sets out the basis on which any personal information (as defined in the Personal Information Protection and Electronic Documents Act (“PIPEDA”)) (the “Personal Information”) we collect from account holders or individual users or visitors to our website, or that is uploaded to our website, will be processed by us.
Account holders, users and visitors of our website or owners of Personal Information collected by us (each, “you”) should read the following carefully to understand our views and practices regarding your Personal Information and how we will treat it.
By providing any Personal Information to us, you consent to the collection, use, disclosure and transfer of such Personal Information in the manner and for the purposes set out below. If you are a Citizen of the European Union, please also refer to our GDPR Compliance Statement.
Information we may collect
We may collect and process the following data which may contain Personal Information:
- information that you provide by filling in forms on radviser.com website, including information provided at the time of registering to use our website, subscribing to any services provided by us, posting material, reporting a problem with our website, or requesting further services;
- information, data, documents or images that you upload onto our website;
- details of transactions you carry out through our website;
- details of your visits to our website, resources that you access and actions you are working on through the website;
- if you contact us, a record of that correspondence; and
- responses to surveys that we send to you, although you do not have to respond to them.
IP Addresses
We may also collect and process information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our business partners. This is statistical data about our users’ browsing actions and patterns and does not identify any individual.
Cookies
Please refer to our Cookie Policy for more information on how we use cookies.
Where we store your data
The Personal Information that we collect may be transferred to, and stored at, a destination outside Canada. It may also be processed by staff operating outside Canada who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your services ordered by you, the processing of your payment details and the provision of support services. By submitting any Personal Information to us, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your Personal Information is treated securely and in accordance with this privacy policy.
All information you provide to us is stored on our secure servers. Where you have chosen a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share the password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
Uses made of the information
We use information held, including Personal Information, in the following manner:
- to ensure that content from our website is presented in the most effective manner for you and for your computer;
- to provide you with information, services that you request from us, and to otherwise carry out our obligations arising from any contracts entered into between you and us;
- to provide you with information, services which we feel may interest you, where you have consented to be contacted for such purposes;
- to allow you to participate in interactive features of our service, when you choose to do so;
- to notify you about changes to our services;
- to investigate any complaints relating to the use of our website or any suspected unlawful activities;
- complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority;
- any other purposes for which you have provided the information; and
- carrying out whatever else is reasonable or related to or in connection with the above and our provision of services to you.
Disclosure of your information
We may disclose your Personal Information to third parties:
- for the purposes of providing services that you request from us, fulfilling our obligations arising from any contracts entered into between you and us, processing payments in connection therewith or otherwise in connection with your use of our website;
- where a third party claims that any content posted or uploaded by you to our website constitutes a violation of their rights under Canada law, in which case we may disclose your identity to that third party;
- in the event that we sell or buy any business or assets, in which case we may disclose your Personal Information to the prospective seller or buyer of such business or assets; or
- if we or substantially all of our shares or assets are acquired by a third party, in which case Personal Information held by us about our customers will be one of the transferred assets.
We may also disclose your Personal Information to a governmental or regulatory body, law enforcement, or other authorities, in order to enforce our terms of use for the website, to cooperate with any direction, request or order from such parties or to report any suspected unlawful activity.
Consent
By providing your Personal Information to us, you consent to the collection, use and disclosure of your Data by us for the purposes set out in this privacy policy.
Where any Personal Information relates to a third party, you represent and warrant that the Personal Information is up-to-date, complete, and accurate and that you have obtained the third party’s prior consent for our collection, use and disclosure of their Personal Information for the Purposes. You agree that you shall promptly provide us with written evidence of such consent upon demand by us.
Each use of our services by you shall constitute a fresh agreement for us to collect, use and disclose the Personal Information in accordance with this privacy policy.
You may withdraw your consent and request us to stop using and/or disclosing your Personal Information for any or all of the Purposes by submitting your request to us using our contact form or via email to info@radviser.com. Should you withdraw your consent to the collection, use or disclosure of your Personal Information, it may impact our ability to proceed with your transactions, agreements, or interactions with us. Prior to you exercising your choice to withdraw your consent, we will inform you of the consequences of the withdrawal of your consent. Please note that your withdrawal of consent will not prevent us from exercising our legal rights (including any remedies) or undertaking any steps as we may be entitled to at law.
Access and Correction
The PIPEDA gives you the right to access your Personal Information. Your right of access can be exercised in accordance with the PIPEDA. Any access request may be subject to a fee of an administrative fee at our rates then in force to meet our costs in providing you with details of the information we hold about you.
the event that you wish to correct and/or update your Personal Information in our records, you may inform us in writing of the same by using our contact form or via email to info@radviser.com. In certain cases, Personal Information may also be corrected or updated via the website.
We will respond to requests regarding access and correction as soon as reasonably possible. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your request. If we are unable to provide you with any Personal Information or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the PIPEDA).
You also have the right to lodge a complaint with a data protection supervisory authority. The Office of the Privacy Commissioner of Canada (OPC) is the for Radviser relevant authority in matters of data protection. You have the right to make a complaint at any time to the OPC (www.priv.gc.ca/en). We would, however, appreciate the chance to deal with your concerns before you approach the OPC so please contact us in the first instance.
Accuracy
We endeavor to ensure that all decisions involving your Personal Information are based upon accurate and timely information. However, we rely on you to disclose all relevant information to us and to inform us of any changes in your Personal Information. As such, please disclose all relevant information necessary for us to provide services to you and ensure all information submitted to us is up-to-date, complete, and accurate. Kindly inform us promptly if there are any changes in your Personal Information.
Retention
We may retain your Personal Information for at least five (5) years, or such other longer or shorter period as may be necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws. We will cease to retain your Personal Information or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the Personal Information was collected and is no longer necessary for legal or business purposes.
Third Party Policies
Our website may, from time to time, contain links to and from the websites of our partner networks, business partners and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any Data to these websites.
Data Intermediary
Where we process your Personal Information as a data intermediary on behalf of a third party, we will process your Personal Information in accordance with the instructions of the third party and shall use it only for the purposes agreed between you and the third party. All such Personal Information will be protected and retained in accordance with this privacy policy and the terms of the PIPEDA.
We will take steps to inform the third party of any requests, complaints, or questions that you may have regarding such Personal Information.
Changes to our Privacy Policy
Any changes we may make to our privacy policy in the future will be posted on our website and, where appropriate, notified to you by e-mail.
Contact
Questions, comments and requests regarding this privacy policy are welcome and should be addressed to us using our contact form or via email to info@radviser.com.